Shipping Methods
All packages are shipped USPS with tracking and insurance. Please refer to your tracking number for shipping updates. Packages will be shipped out within 1-3 days of payment. If your package arrives damaged or doesn't arrive at all, please contact USPS directly to file a claim. I cannot be responsible for refunding or replacing items that don't make it to you safely.
Alternatively, you may pick-up your purchase at my studio address.
First Class USPS or Ground Advantage
$8
Custom Orders & Payment Plans
Custom orders are only accepted via a Trunk Show at my studio. Custom orders and payment plans for website items require a 50% deposit to start the item design, or hold the item. Please contact me for setting up a payment plan for an item on this website.
Returns & Exchanges
If you're unhappy with your piece for any reason, please contact me immediately. Returns are accepted within 7 days of delivery. I will issue a refund as soon as the piece arrives back to me in it's original condition. Buyer is responsible for return shipping costs. I recommend adding tracking and insurance to your return package as I am not responsible for items that don't arrive here safely. Please handle your items with care because I will not accept returns for pieces that are damaged.
DLPom LLC
6715 Wildacre Drive
Sugar Land, TX 77479
Jewelry Care
Jewelry should be the last thing on, and the first thing off! Absolutely remove your jewelry before bed and before activities that may cause damage. Do not expose your piece to lotions, hairspray, or other chemicals. Store jewelry in a safe place out of direct sunlight, preferably near anti-tarnish cloth or sealed in a plastic baggie or foil wrap. I use natural stones (unless otherwise stated) and they are not indestructible. Please handle with care, especially those items not intended for daily wear.